SAFE PLAY
Player Protection Policy — abc22

Responsible Gaming at abc22 —
Play Smart, Stay Safe

abc22 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our Responsible Gaming programme equips you with practical tools — deposit limits, time-outs, self-exclusion, and more — so that entertainment never becomes a burden. Gambling is for fun; if it stops feeling that way, we are here to help.

18+
For adults aged 18 and above only
Secure & Confidential Tools
24/7 Support Available
Bangladesh Market
Our Pledge

Our Commitment to Responsible Gaming

At abc22, responsible gaming is not a footnote — it is a founding principle. We believe that sports betting and casino entertainment should be an enjoyable leisure activity, not a source of financial stress or personal harm. Every feature we build, every promotion we run, and every policy we enforce is reviewed through the lens of player safety.

Bangladesh has one of the most passionate cricket-following audiences in the world, and abc22 is proud to serve that community. With that privilege comes a clear duty: to ensure that every player who joins our platform — from Dhaka to Chittagong, from Sylhet to Cox's Bazar — has access to the tools they need to stay in control of their gambling activity at all times.

Our Responsible Gaming programme covers age verification, spend and session controls, self-exclusion mechanisms, access to independent support services, and ongoing staff training. We work continuously to improve these provisions in line with international best practice, and we welcome feedback from players who feel we can do more.

abc22 encourages all players to treat gambling as entertainment with a defined entertainment budget — never as a method of generating income, recovering losses, or solving financial problems. If at any point gambling stops being enjoyable, please use the tools described on this page or contact our support team. We will never judge you for reaching out.

Player-First Design

Every account feature at abc22 is designed with player safety as the primary consideration, not conversion.

Confidential Tools

All responsible gaming settings on your abc22 account are private. No other player can see your limits or self-exclusion status.

24/7 Support

Our support team is available around the clock to assist with any responsible gaming concern, no matter how small.

18+ Enforcement

abc22 applies strict age verification to every new account registration. Minors are never permitted to access our platform.

Age Policy

Age Restriction — 18+ Only

Strict 18+ Policy — No Exceptions

abc22 strictly prohibits access to any person under the age of 18. Gambling by minors is illegal and causes harm. Any account found to belong to a person under 18 will be immediately closed and any funds held will be forfeited in accordance with our Terms & Conditions. Age verification is a mandatory step in the abc22 registration process and is repeated when processing withdrawals above defined thresholds.

abc22 uses a multi-layer age verification process to confirm that every player is aged 18 or above before they are permitted to deposit funds or place bets. Our verification process includes the following steps:

  • Registration check: Players must declare their date of birth during sign-up. Any declared age below 18 immediately blocks account creation.
  • KYC document review: All players are required to submit a valid identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — confirming their date of birth. Documents are reviewed by our verification team before full account access is granted.
  • Automated risk flagging: Our system flags accounts where the declared age is close to the minimum threshold for enhanced manual review.
  • Withdrawal verification: A second identity check is conducted when a player first requests a withdrawal, ensuring that the person withdrawing funds is the verified account holder aged 18 or above.

If you are a parent or guardian and are concerned that a minor in your household may have accessed abc22, please contact our support team immediately at [email protected]. We will investigate and close the account as a matter of priority.

Parental Controls: We strongly recommend that parents and guardians in Bangladesh use parental control software to prevent minors from accessing gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in device screen-time controls can restrict access to betting platforms at the operating system or browser level, adding an additional layer of protection beyond abc22's own verification measures.
Under 18 at Registration: If you are under 18, you must not register an account on abc22. Attempting to register with a false date of birth is a violation of our Terms & Conditions and may constitute fraud. All such attempts are logged and reported. We encourage young people in Bangladesh to explore the many legal, age-appropriate entertainment options available to them.
Self-Check

Problem Gambling Self-Assessment

Gambling problems do not always announce themselves clearly. They can develop gradually, and it can be difficult to recognise the signs in yourself. abc22 encourages all players to periodically review their gambling behaviour honestly. The self-assessment questions below are drawn from internationally recognised problem-gambling screening frameworks and adapted for the Bangladesh context.

There are no right or wrong answers. This is a private exercise — abc22 does not record your responses. The purpose is simply to help you reflect on whether your relationship with gambling remains healthy and in your control.

Ask yourself honestly — in the past 12 months:
If you answer "Yes" to three or more of these questions, we encourage you to contact abc22 support or one of the external organisations listed in Section 7.
  • Have you spent more money gambling than you originally planned to?
  • Have you tried to win back money you had lost by gambling more?
  • Have you borrowed money or sold possessions to fund gambling?
  • Have you felt restless or irritable when trying to cut down on gambling?
  • Has gambling caused arguments or tension with your family or friends?
  • Have you missed work, study, or important commitments because of gambling?
  • Have you felt anxious, guilty, or ashamed about your gambling behaviour?
  • Have you gambled to escape stress, problems, or difficult emotions?
  • Have you hidden your gambling activity from people who are close to you?
  • Have you thought about or attempted to stop gambling but found that you could not?
What the Questions Are Based On: The self-assessment questions above are informed by established screening instruments used in clinical and research settings, including the Problem Gambling Severity Index (PGSI) and the South Oaks Gambling Screen (SOGS). They are provided here as a guide only and do not constitute a clinical diagnosis. If you are concerned about your gambling, please speak to a healthcare professional or a specialist support service.

It is important to recognise that problem gambling exists on a spectrum. You do not need to be in financial crisis or gambling every day for your behaviour to qualify as harmful. Even moderate patterns that cause stress, relationship conflict, or guilt can benefit from early intervention.

The earlier a problem is identified, the easier it is to address. abc22's player protection tools — described in the next section — are designed to support you at every point on that spectrum, from setting healthy spending boundaries to taking a complete break from gambling altogether.

If at any point you feel that gambling has become a problem for you or someone you care about, please do not wait. Reach out to abc22 support or to one of the specialist organisations listed in Section 7. Help is available, it is confidential, and it is free.

Account Controls

Player Protection Tools

abc22 provides a comprehensive suite of responsible gaming tools that are accessible directly from your account settings at any time, without requiring you to contact customer support. These tools are free to use, take effect immediately or within the timeframes described below, and can be adjusted or renewed as your needs change. We encourage all players — not only those experiencing difficulties — to actively use these controls to maintain a healthy relationship with gambling.

Deposit Limits

Set a maximum amount you are permitted to deposit into your abc22 account per day, week, or month. Once you reach your limit, no further deposits will be accepted until the period resets. Deposit limits take effect immediately when lowered. Raising a limit requires a 24-hour cooling-off period before the higher limit applies.

Immediate Effect (when lowering)

Loss Limits

Define the maximum net loss you are willing to sustain within a given daily, weekly, or monthly period. When your net losses reach the threshold you have set, abc22 will prevent further wagers until the period resets. This tool is particularly useful for players who find it easy to chase losses during a losing streak.

Immediate Effect (when lowering)

Wager Limits

Cap the total amount staked per individual bet or per session across all games and sports markets on abc22. Wager limits work independently of deposit and loss limits, giving you an additional layer of control over the size of individual bets regardless of your account balance.

Immediate Effect

Session Time Limits

Set a maximum duration for a single gambling session on abc22. When your session time limit is reached, you will receive a warning notification and the platform will prompt you to log out. This tool helps combat the tendency to lose track of time while playing, which is one of the most common risk factors for problem gambling.

Immediate Effect

Reality Checks

Enable periodic on-screen reminders that display how long you have been logged in during your current session, your net win/loss position for the session, and a prompt asking whether you wish to continue. Reality checks are available at intervals from 15 minutes to 2 hours and can be activated from your account settings.

Configurable Intervals

Cool-Off Period

Request a short-term voluntary break from gambling on abc22 for a period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, your account remains open but you cannot deposit or place bets. You can still log in to review your transaction history or contact support. A cool-off period cannot be shortened once activated.

Non-Reversible Once Active
How to Access Your Controls: All player protection tools are available in your abc22 account under Settings → Responsible Gaming. Changes to limits that reduce access (e.g., lowering a deposit limit, activating a cool-off) take effect immediately. Changes that increase access (e.g., raising a deposit limit) are subject to a mandatory 24-hour review period to prevent impulsive decisions made during a losing session.
Setting Limits Before You Play: abc22 strongly recommends that all new players set deposit and session limits at the time of registration, before placing their first bet. Deciding your limits when you are calm and not mid-session is always more effective than trying to self-regulate in the moment. A simple rule of thumb: never deposit more than you can afford to lose for entertainment purposes, and treat any winnings as a bonus rather than income.
Take a Break

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available to abc22 players. It is designed for players who recognise that they need a significant break from gambling and want a firm, enforceable barrier in place. When you self-exclude from abc22, your account is suspended and you are prevented from logging in, depositing, or placing bets for the duration you select.

abc22 offers the following self-exclusion periods:

  • 6 months — suitable for players who need a substantial break and wish to review their situation in six months.
  • 1 year — recommended for players who have identified a recurring pattern of problem gambling.
  • 3 years — for players who have experienced serious difficulties and want long-term protection.
  • Permanent / Indefinite — for players who wish to stop gambling with abc22 permanently. This option cannot be reversed.

Self-exclusion takes effect within one hour of your request being confirmed. During your self-exclusion period, abc22 will also suppress all marketing communications to you, including promotional emails, SMS messages, and in-platform bonus notifications. Any balance remaining in your account at the time of self-exclusion will be made available for withdrawal — please contact support to arrange this.

Self-exclusion periods of 6 months, 1 year, or 3 years can be reviewed at the end of the chosen period. To reactivate your account after a fixed-term self-exclusion, you must contact abc22 support directly, complete an identity verification step, and observe a mandatory 7-day reflection period before access is restored. This cooling-off prevents impulsive reinstatement requests.

Permanent self-exclusion is absolute and irrevocable. abc22 will not reinstate a permanently self-excluded account under any circumstances. If you choose permanent self-exclusion, we strongly encourage you to also self-exclude from any other gambling platforms you use and to seek support from one of the organisations listed in Section 7.

How to Request Self-Exclusion:
  1. Log in to your abc22 account and navigate to Settings → Responsible Gaming → Self-Exclusion.
  2. Select your preferred exclusion period: 6 months, 1 year, 3 years, or Permanent.
  3. Confirm your request by entering your account password and clicking the confirmation button.
  4. Receive a confirmation email to your registered address within 15 minutes. Your account will be suspended within one hour.
  5. Contact support at [email protected] if you do not receive the confirmation email or if you need assistance with a balance withdrawal.
Alternative: Request via Support If you are unable to log in to your account or feel that you cannot safely navigate the settings menu without placing a bet first, you may request self-exclusion directly by contacting abc22 support via live chat or email. Our team will process your self-exclusion request immediately and without requiring you to log in. Simply provide your registered email address and confirm your chosen exclusion period.
Know the Signs

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. Recognising the warning signs early — in yourself or in someone you care about — is the first step toward getting things back under control. The signs below are commonly observed in players who are developing or already experiencing a gambling problem. If several of these apply to you or someone you know, please reach out for help.

Spending more money on gambling than originally planned, consistently and repeatedly.
Chasing losses — continuing to gamble in an attempt to recover money that has already been lost.
Borrowing money from family, friends, or financial institutions specifically to fund gambling.
Neglecting work, education, or family responsibilities due to time spent gambling.
Feeling anxious, irritable, or depressed when unable to gamble, or when attempting to cut back.
Lying to family members or hiding gambling activity, including bank statements or transaction histories.
Using gambling as a way to escape stress, loneliness, grief, or other difficult emotions.
Thinking about gambling constantly — planning sessions, reliving previous bets, calculating next stakes.
Selling personal belongings or using savings earmarked for essential expenses to fund gambling.
Having attempted to stop or reduce gambling on multiple occasions without success.
Relationships with family or friends in Dhaka, Chittagong, or elsewhere deteriorating as a result of gambling-related behaviour or financial pressure.
Feeling a need to increase the size of bets progressively in order to experience the same level of excitement.
If You Recognise These Signs in Yourself: Do not wait for things to get worse before seeking help. The earlier you act, the easier it is to regain control. Start by using abc22's built-in responsible gaming tools — set a deposit limit, activate a cool-off period, or request self-exclusion. Then consider reaching out to one of the support organisations listed in Section 7. You do not need to be in financial crisis to seek help. Mild concern is a valid reason to talk to someone.
If You Recognise These Signs in Someone You Know: Approaching a friend or family member about a possible gambling problem can be difficult, but it can also be life-changing. Choose a calm, private moment and express your concern without judgement or anger. Focus on specific behaviours you have observed rather than making general accusations. Offer to help them find support. The organisations in Section 7 also provide guidance for the families and friends of people experiencing gambling difficulties.
External Help

Support Organisations

abc22 strongly encourages any player who is concerned about their gambling behaviour to contact a specialist support organisation. The services listed below provide free, confidential, non-judgmental assistance to people experiencing gambling difficulties and to their families. abc22 has no commercial relationship with any of these organisations — they are listed solely in the interest of player welfare.

Organisation Focus Area Contact / Access Available To
Gamblers Anonymous International Peer-support fellowship for people with a gambling problem gamblersanonymous.org — online meetings available globally Players, families
GamCare Free counselling, support, and information for problem gamblers gamcare.org.uk — online chat and helpline Players, families
GamblersHelp Crisis support and long-term counselling for gambling harm gamblershelp.com.au — online resources and referrals Players
BeGambleAware Prevention, education, and treatment for gambling-related harm begambleaware.org — 24/7 National Gambling Helpline Players, families, professionals
Gambling Therapy Global online support service for problem gamblers gamblingtherapy.org — live chat, forums, self-help tools Players, families (international)
National Mental Health Helpline (Bangladesh) Mental health counselling including addiction-related concerns Kaan Pete Roi — 01779-554391 (Bangladesh, Bangla/English) Bangladesh residents
Note on International Services: Several of the organisations listed above are based in countries outside Bangladesh but operate globally, with online resources, live chat, and email support accessible from anywhere in the world including Dhaka, Chittagong, Sylhet, and all other regions of Bangladesh. Language support varies by organisation; most offer English-language services. abc22 recommends beginning with Gambling Therapy (gamblingtherapy.org) for players based in Bangladesh who prefer an online, English-language service.
Confidentiality of External Services: All reputable gambling support organisations operate under strict confidentiality policies. Your conversations with counsellors and support workers are private and will not be shared with abc22, your employer, your family, or any government body without your explicit consent (except in limited circumstances required by law, such as imminent risk of serious harm). You can speak freely without fear of judgement or disclosure.
Direct Support

Get Help from abc22

If you need to speak to someone at abc22 about a responsible gaming concern — whether it is your own gambling behaviour, a concern about a family member's account, a request to activate self-exclusion, or simply a question about the tools available to you — our dedicated support team is ready to help. We treat all responsible gaming contacts with absolute confidentiality and without judgement.

You can reach abc22 responsible gaming support through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week, directly within the abc22 platform. Ask specifically to speak with a Responsible Gaming specialist and your chat will be prioritised accordingly.
  • Email: Send your concern or request to [email protected] with the subject line "Responsible Gaming Request". We aim to respond within 24 hours. For urgent self-exclusion requests, please use live chat for faster activation.
  • In-Platform Support Ticket: Log in to your abc22 account, navigate to the Help Centre, and submit a support ticket selecting "Responsible Gaming" as the category. You will receive a reference number and a response within one business day.

abc22 also conducts proactive outreach. If our internal monitoring systems identify patterns in a player's account that are consistent with problem gambling — such as rapidly escalating deposit frequency, extended unbroken session durations, or repeated large deposits following a significant loss — a member of our team may contact you by email to check in and to make you aware of the tools available on your account. This outreach is not punitive; it is a gesture of care. You are under no obligation to respond, but we hope you will.

We are proud of the responsible gaming framework we have built at abc22, and we are always looking to improve it. If you have a suggestion for an additional tool or resource that would have helped you or someone you know, please share it with our team. Your insight helps us build a safer platform for everyone in Bangladesh who enjoys sports betting and casino gaming.

What to Expect When You Contact Us:
  • A warm, non-judgmental response from a trained support agent.
  • Immediate assistance with activating any account control or self-exclusion.
  • Clear information about the tools available and how each one works.
  • Referral to external support organisations if appropriate and requested.
  • Absolute confidentiality — your contact will not affect your account standing or be shared with third parties.
  • A follow-up check-in email (if you consent) after your concern has been resolved.
Response Times:
  • Live Chat: Typically under 3 minutes during peak hours; under 1 minute off-peak.
  • Self-exclusion requests: Processed within 1 hour of confirmation.
  • Email enquiries: Response within 24 hours; urgent matters flagged for same-day handling.
  • Deposit / loss limit changes: Reductions take effect immediately; increases after 24 hours.

Play Safely with abc22 — Entertainment First, Always

Use your account controls to set limits that work for you, explore our FAQ for quick answers, or visit the abc22 Casino for a responsible and enjoyable gaming experience. For adults aged 18 and above only. If gambling stops being fun, please reach out.

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